Privacy Policy of CloudyHato Plant Store

Effective Date: December 31, 2024

At CloudyHato Plant Store, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, purchase our products, or engage with us in any other way. By using our website or providing us with your information, you agree to the practices outlined in this policy.

1. Information We Collect

We collect personal information that you provide to us directly and automatically when you interact with our website or store. The types of personal information we may collect include:

  • Personal Identification Information: Name, email address, phone number, billing and shipping address.
  • Payment Information: Credit card details, PayPal account information, or other payment methods you use.
  • Order Information: Products you purchase, order history, and preferences.
  • Technical Information: IP address, browser type, device information, and browsing behavior when you visit our website.

2. How We Use Your Information

We use the information we collect from you to provide a better shopping experience, including the following purposes:

  • To Process Orders: We use your personal and payment information to process your orders, provide customer service, and deliver your products.
  • To Communicate with You: We may use your email or phone number to send order confirmations, shipping updates, promotional offers, or customer service communications.
  • To Improve Our Website and Services: We use technical data (such as IP addresses and browsing behavior) to analyze trends, administer the site, and improve the functionality and user experience of our website.
  • To Personalize Your Experience: Based on your preferences and order history, we may tailor our content and product recommendations to suit your interests.

3. How We Protect Your Information

We are committed to ensuring that your personal information is secure. We implement a variety of security measures to maintain the safety of your personal data:

  • Encryption: When you submit sensitive information such as credit card details, your data is encrypted using Secure Socket Layer (SSL) technology.
  • Access Control: Only authorized personnel have access to your personal information, and we enforce strict internal procedures to ensure it remains protected.
  • Secure Servers: Our website is hosted on secure servers that use advanced firewalls and other protection mechanisms to prevent unauthorized access.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We work with third-party service providers (such as payment processors, shipping companies, and marketing partners) who assist in fulfilling orders and providing services. These third parties are only allowed to use your information for specific purposes related to your order.
  • Legal Compliance: We may disclose your information when required by law or to protect our rights or the rights of others. This includes complying with subpoenas, legal processes, or government requests.

5. Cookies and Tracking Technologies

To enhance your experience, we use cookies and similar tracking technologies to collect and store information about your interactions with our website. Cookies are small text files that are placed on your device when you visit a website. These cookies help us:

  • Remember your preferences and settings.
  • Analyze website traffic and usage patterns.
  • Offer personalized content and recommendations.

You can manage cookie settings through your browser, including blocking or deleting cookies. However, please note that some parts of our website may not function properly if cookies are disabled.

6. Your Rights and Choices

As a customer, you have the right to:

  • Access your personal information by contacting us directly. We will provide you with a copy of the personal data we hold about you.
  • Request correction or updates to your personal information if it is inaccurate or incomplete.
  • Opt-out of marketing communications by unsubscribing from our email lists or contacting us directly.
  • Delete your account and personal information (subject to legal obligations and certain restrictions).

To exercise these rights, please contact us at info@cloudyhato.com or call us at (409) 385-2061.

7. Third-Party Links

Our website may contain links to third-party websites that are not operated or controlled by CloudyHato. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party websites you visit, as we are not responsible for their content or practices.

8. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we discover that we have unintentionally collected data from a child under the age of 13, we will take steps to delete the information as quickly as possible.

9. Changes to This Privacy Policy

CloudyHato Plant Store reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will be effective as of the date specified at the top of the page. We encourage you to periodically review this page to stay informed about how we are protecting your personal information.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Thank you for trusting CloudyHato Plant Store with your personal information. We are dedicated to providing you with the highest level of service and privacy protection.

Effective Date: December 7, 2024
CloudyHato Plant Store
1130 Bonner St, Silsbee, Texas
Phone: (409) 385-2061
Email: info@cloudyhato.com