Sales Policy of CloudyHato Plant Store

Effective Date: December 31, 2024

Welcome to CloudyHato Plant Store! We are delighted to have you as part of our community. As a leading provider of plants and garden decor, we take great pride in offering you healthy, high-quality products that enhance the beauty of your living spaces. Our sales policy has been designed to provide transparency and clarity regarding our processes, ensuring a smooth and positive experience for every customer.

Overview

At CloudyHato Plant Store, we believe in providing the best shopping experience for our customers. Whether you are shopping in-store at our location in Silsbee, Texas, or browsing through our website at cloudyhato.com, our goal is to make your plant-buying experience as enjoyable, easy, and transparent as possible.

Our sales policy outlines the terms and conditions of purchasing from us, including pricing, payment options, returns, exchanges, and shipping. By using our website or visiting our physical store, you agree to the following sales terms and policies.

Pricing Policy

We strive to offer competitive prices on all of our plants and gardening products. Our pricing reflects the quality and care of the plants we offer, ensuring that you receive only the healthiest and most vibrant options available. Prices for products are listed on our website and in-store at the time of purchase.

Please note:

  • All prices are listed in US dollars (USD).
  • Prices are subject to change without prior notice due to market fluctuations and availability of stock.
  • Sales tax will be applied to your order in accordance with local tax regulations.

Payment Methods

We accept a variety of payment methods for your convenience, both online and in-store:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay
  • Google Pay
  • Cash (for in-store purchases only)

When shopping online, payment is processed securely through our website. We take the privacy and security of your payment information seriously, ensuring that all transactions are protected using industry-standard encryption methods.

Shipping Policy

We offer shipping for orders placed on our website (cloudyhato.com) to customers across the United States. The cost of shipping is calculated at checkout based on your delivery location and the size of your order.

Shipping Information:

  • Processing Time: Orders are typically processed within 1-2 business days of receiving your order.
  • Delivery Time: Delivery times may vary depending on your location. Standard shipping typically takes 3-7 business days.
  • Shipping Costs: Shipping fees are calculated during checkout and depend on the shipping method chosen.
  • Packaging: We take great care in packaging your plants and products to ensure they arrive in perfect condition.

For local customers in Silsbee, Texas, you can also choose in-store pickup at no extra cost.

Return and Exchange Policy

At CloudyHato, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer the following return and exchange options:

  • Plants: We guarantee the quality and health of our plants when they leave our store. If your plant is damaged or arrives in poor condition, please contact us within 3 days of receiving the product. We will offer a replacement or a full refund.
  • Non-Plant Products: Non-plant items such as pots and planters can be returned or exchanged within 14 days of purchase, provided they are unused and in original condition.
  • In-Store Returns: For in-store purchases, we offer exchanges or store credit within 14 days of purchase.

Return Process:

  • Contact us at info@cloudyhato.com or call (409) 385-2061 for assistance with your return.
  • Provide proof of purchase and photographs of the damaged product (if applicable).
  • We will guide you through the return or exchange process.

Please note that shipping fees are non-refundable unless the item was damaged during shipping.

Customer Service

We are dedicated to providing exceptional customer service at CloudyHato. If you have any questions or concerns about your purchase, please do not hesitate to contact us. Our team is happy to assist you with plant care advice, product recommendations, order inquiries, or any other inquiries you may have.

Customer Service Contact Information:

Privacy and Security

Your privacy is important to us. We do not share, sell, or rent your personal information to third parties. All personal data provided during transactions (such as billing and shipping information) is encrypted and stored securely. For more details on how we handle your data, please refer to our Privacy Policy.

Limitation of Liability

CloudyHato Plant Store is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products. While we strive for accuracy in our product descriptions, photos, and information, we cannot guarantee that all details are free from error.

Thank you for choosing CloudyHato Plant Store for all your plant and garden decor needs. We are here to help you create a beautiful, green space, and we look forward to serving you! For more information or to make a purchase, visit us online at cloudyhato.com.

Effective Date: December 7, 2024
CloudyHato Plant Store
1130 Bonner St, Silsbee, Texas
Phone: (409) 385-2061
Email: info@cloudyhato.com